Outfitters Stores (Pvt ) Limited is looking for "Deputy Manager Customer Service" for its E-Com Outfitters Team.
Job Description:
- The E-commerce Customer Service Lead is the "subject matter expert", from a business, operations, customer service and consumer affairs perspective. E-commerce Customer Service Manager will own many aspects of support, ranging from building scripts for phone / email / online chat to driving initiatives to improve day-to-day processes.
- E-commerce Customer Service Lead will oversee the day to day operations of the Customer Services Representatives
- He/She will evaluate and analyze systems, i.e. email and chat service to ensure it is being used to its maximum benefit. Report on productivity and react accordingly. Utilize Customer Service and web technologies to increase consumer satisfaction. Responsible for day to day administration of Live Chat tools such as Zendesk and other web based consumer Affairs technology.
- Hands on experience with e-commerce, top-tier web e-commerce engines (i.e ATG, IBM, GSI, MarketLive), customer service software (i.e Instant Service, Right ) and analytics applications (i.e. Coremetrics, Alert Site, Omniture).
please apply at : talent@outfitters.com.pk